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Help & FAQ

If you have another question or concern, you can write us a message using our contact form or call us on: +49 (0)3491 886518
(from Monday to Friday from 10:00 a.m. to 5:00 p.m., excluding public holidays)

FAQs

Order

Tips for ordering

Each product is produced individually and specifically for you (with names, images, logos, etc.). Please note that for this reason, all self-designed products cannot be exchanged.
Please note the following before ordering:

1. Choose the right size
The sizes of textiles vary from manufacturer to manufacturer, so find your ideal size using the size chart, which you can find under each product. It is also possible that textiles may vary by 2 cm. If you are still unsure, please feel free to contact us.

2. Check spelling
Check that all texts are spelled correctly. We do not check the spelling.

3. Pay attention to the quality of the images
Nothing is more annoying than blurry images. Check that all selected images are of good quality, because the quality of the uploaded image also determines the quality of the print and we can only print as sharply as your original is.
- For a good printing result, we recommend at least 72 dpi.
- If you create your file yourself in Photoshop, for example, then select the size 40 cm x 50 cm .

4. Ask us!
If you have any questions or are unsure, please feel free to contact us. Our customer service is always there to help you with any problems you may have.

How quickly will my order arrive?

The production of your order normally takes 2-5 working days. In addition, there are 1-3 working days for shipping within Germany. If your order is sent abroad, delivery can take 3-10 working days. We are not responsible for any additional delays that may occur with our shipping partners.

If you need your order faster or by a specific date, write to us at info@migas-shop.de .

Is there a volume discount?

The quantity discount starts from 5 products in your shopping cart and is applied automatically. It is independent of which products you have selected and vouchers can also be used.

The following discount scale applies:
from 5 items = 5% discount
from 15 items = 10% discount
from 30 items = 15% discount
from 100 items = 20% discount

For orders of 50 or more items, we will also provide you with an individual, non-binding offer. Simply write us your ideas to info@migas-shop.de and we will get back to you.
You can also find further information here: Textile printing & catalogue

Can I still change my order?
Did you notice after ordering that you had a mistake in the motif or ordered the wrong size? No problem! Simply write us an email as quickly as possible to support@migas-shop.de . As long as your order is not yet in production, you can easily change or cancel it. We guarantee changes/cancellations up to 2 hours after ordering.
Can I make any special requests?
If you have special requests, such as print on the sleeve, neck print or exact print positions, then write to us before placing your order using our contact form or directly to info@migas-shop.de .

payment

What payment methods are there?

Migas Shop offers you the following payment options:

Paypal, credit card (Visa, Mastercard, Amex), Apple Pay, Google Pay, Klarna via instant transfer and advance payment.
Payment by invoice is only possible for individual requests.

After receipt of payment we start production. The invoice will only be sent by email after your order has been completed.

If you have any problems with the payment process, please contact us: Contact

How do I order in advance?

After you have placed your order with advance payment, you will receive information about our bank details on the confirmation page and in the order confirmation email. You transfer the full amount to our account within 14 days, stating your order number.

Please note that we will only begin production of your order after full payment has been received. If you pay in advance/transfer, it can take 2-3 days until the money is credited to our account due to bank processing times.

Bank details for advance payment

Our bank details for transfers:

Account holder: Migas Advertising
Credit institution: Commerzbank Wittenberg
IBAN: DE64 8104 0000 0552 7346 00
BIC: COBADEFFXXX
Purpose: Your order number

Please note that we will only produce and ship your order after full payment has been received. If you pay in advance, it can take 2-3 days for the money to be credited to our account.

Can I also pay by invoice?
We only offer purchase on account to customers who have been working with us for a long time.

Shipment

How long does the delivery take?
Each product is individually printed for you, so we give a delivery time of 3-7 working days (including shipping time). Due to delivery bottlenecks or high order volumes, delivery may take longer. In that case we will contact you.
Which shipping service provider is used to ship?

Shipping is carried out as standard via DHL or Deutsche Post .

We send express deliveries with UPS Express Saver .

How much does shipping cost? (Which countries do we ship to?)

Domestic shipping
Standard shipping within Germany costs €4.50 . Delivery is free for orders over €100.

International Shipping
International shipping costs €10.99 Delivery is free for orders over €300.

We ship to:
Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus, Austria

For shipping to Switzerland: see below

Wie kann ich an verschiedene Adressen senden?

Möchtest du eine Bestellung an verschiedene Adressen senden, dann schreibe uns die zusätzlichen Adressen in das Anmerkungsfeld im Warenkorb oder nach deiner Bestellung per E-Mail an info@migas-shop.de.

Für jede weitere Adresse müssen wir zusätzlichen Versand berechnen.
Wenn du zum Beispiel 4 T-Shirts bestellst, die an 4 unterschiedliche Adressen gesendet werden sollen, dann gibst du eine Adresse als Lieferadresse an und schreibst uns die restlichen drei in das Anmerkungsfeld. Für diese drei fallen jeweils zusätzliche Versandkosten an, welche wir dir dann per E-Mail mit einem Link zur Bezahlung zusenden.

Shipping to Switzerland

For deliveries to Switzerland, we recommend using the MeinEinkauf.ch service. MeinEinkauf.ch takes care of all customs formalities and delivery to your door for a small fee. Simply order with your MeinEinkauf.ch email address.

You can find further information and registration here: MeinEinkauf.ch

Return

How does the return work?

You can cancel and return orders to us within 14 days of receipt. Please note that this only applies to non-personalized goods.
In addition, we can only take back unused items. Be careful not to remove labels or stain items. The goods must not show any signs of use.

Request a return:
1. Log in to your account with your email address and click on "Request a return" when placing your order.
2. Select the items you would like to return to us and indicate the reason for your return
3. Click on “Request a return”
4. We will contact you as soon as possible by email with a return slip
You can register here: konto.migas-shop.de .

Return shipping costs €4.50. These will be automatically offset against the credit.

If you do not have an account or notice errors in your personalized order (e.g. wrong print, wrong product, wrong size, etc.), write us an email to info@migas-shop.de with a detailed description (including pictures) of the problem .

We will process your return as soon as we receive it. You will receive the amount of the credit refunded to the payment method you chose when purchasing within 7 days at the latest.

I have stains and marks on my product

Depending on the printing process, textiles must be pre-treated with a liquid to fix the ink before printing. The stains caused by this coating are not harmful to health and come out after the first wash.

We generally recommend washing textiles before wearing them for the first time.

Depending on the printing process, textiles must be pre-treated with a liquid to fix the ink before printing. The stains caused by this coating are not harmful to health and come out after the first wash. We generally recommend washing textiles before wearing them for the first time. If you continue to notice quality issues after waking, then write us a message to info@migas-shop.de with pictures of the damage. If you notice, then write us a message to info@migas-shop.de with pictures of the damage.

No answer found?

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